Further Education
Training Certificate - Information Technology: Support:
A Plus/N Plus
(12 months – NQF Level 4 – 163 credits)
Programme description
- All fundamental unit standards are compulsory for this qualification (56 credits)
- All core unit standards are compulsory (77 credits)
- Elective component (30 credits)
Course outline
- Understanding of use of equipment safely for technology purposes
- Install, maintain and upgrade hardware or infrastructure in areas of specialisation
- Identify problem solving techniques and when and how to apply
- Fundamental understanding of Computer Technology Principles
How will you benefit?
Upon successful completion of the course, the learner will:
- Communicate effectively with fellow IT staff and users of information systems
- Demonstrate an understanding of different types of computer systems and the use of computer technology in business
- Demonstrate an understanding of problem-solving techniques and how to apply them in a technical environment
- Demonstrate an understanding of Computer Technology Principles
- Select and use material and equipment safely for technology purposes
- Work effectively as a team member within a support team
- Carry out, under supervision, a small size task to demonstrate knowledge of techniques and skills needed in or more of the following areas of specialisation:
- Hardware and Infrastructure Support for Personal Computers
- Hardware and Infrastructure Support for Office Products
- Data Communications Network Support
