Further Education Training Certificate - Business Administration Services (12 months – NQF Level 4 – 140 credits)

Programme description

  • All fundamental unit standards are compulsory for this qualification (56 credits
  • All core unit standards are compulsory (73 credits)
  • Elective component (11 credits)

Course outline

  • Understand administrative duties and responsibilities within an organisation
  • Understand cultural differences within an organisation
  • Identify problem-solving techniques as well as when and how to apply them
  • Fundamental understanding of Business Administrative Services

How will you benefit?

Upon successful completion of the course, the learner will:

  • Communicate effectively with fellow team members
  • Know the procedures for stock and fixed asset control
  • Develop administrative systems with other employees
  • Improve organisational effectiveness by managing all administrative records and assisting others in the organisation to do so
  • Present information that is routinely and regularly required as well as specific information that is requested from time to time
  • Manage service providers
  • Be an effective employee in the administrative section of an organisation
  • Be aware of how fraud could exist within their organisation and assist in controlling it
  • Display cultural awareness in dealing with customers and colleagues; utilising differences in a positive way
  • Identify and solve work-related problems together with others in their department


  • Completion of Portfolio of Evidence, which will be assessed, moderated and verified by Services SETA
  • Certificate of Competence will be issued by Services SETA to competent learners
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